Resolved -
Engineers identified a database lockup in our backend systems which caused disruption to Portal access, reporting, and some scheduled recordings. Listener streams were not affected. Services have been fully restored and stability confirmed following a period of monitoring. The root cause is under investigation, and follow-up actions will be taken to prevent recurrence.
Oct 6, 22:42 UTC
Monitoring -
Our engineers have identified a database lockup as the cause of the disruption. While service is now restored, the underlying reason for the lockup has not yet been determined. Engineers will continue to investigate, and we will be closely monitoring system stability over the next 30 minutes.
Oct 6, 22:12 UTC
Investigating -
We are aware of an incident affecting backend services. Our team is actively investigating the issue, and we are working diligently to resolve it as quickly as possible.
Interactive data may be affected during this time as well as access to tools Portal and Timbre. No listener impact has been observed at this time.
We will provide you with more information soon.
Oct 6, 21:59 UTC