Resolved -
The issue affecting a subset of Timbre feeds has now been resolved.
Following the rollback of a recent deployment and the successful reprocessing of affected feeds, we have confirmed that feeds are updating and delivering items as expected. Monitoring has shown no further issues since the previous update at 16:34 UTC.
We will carry out a full internal review to understand the root cause and to ensure appropriate safeguards are in place.
Thank you for your patience while we investigated.
Jan 22, 18:01 UTC
Monitoring -
We have deployed a hotfix to roll back a recent deployment made earlier this week, which we believe may be related to the issue affecting a subset of Timbre feeds.
Following the rollback, we initiated a process to re-trigger updates for feeds that may not have refreshed correctly since Monday. This process is currently running, and feeds are being updated in the background.
We are continuing to monitor the system and perform spot checks to confirm that feeds are updating and delivering items as expected.
We will provide a further update once monitoring is complete or if any additional action is required.
Jan 22, 16:34 UTC
Update -
Our engineers are working toward identifying the root cause of the disruption to our services.
Thank you for your patience while we work toward resolving this incident as soon as possible. We will provide you with more information soon.
Jan 22, 15:28 UTC
Investigating -
We are aware of an incident affecting a portion of our Timbre users whereby feeds were not delivering their contained items as expected.
Our development team is investigating this as a matter of urgency to restore service delivery.
Jan 22, 15:05 UTC