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Scheduled Maintenance
Premium Streams - Considerations for Remembrance Day Silence Observances Nov 9, 2025 11:00-11:01 UTC
This is a notice to all Premium Stream Customers ahead of Remembrance Day observances on Sunday and Tuesday. For stations observing the Silence, we want to inform you of the preparations required to ensure that your backup content is not played out on your live stream during this time. Please ensure that one of the following actions has been taken ahead of the silence:
1) Have an ambient noise file (>-40dB) prepared to play out instead of silence: This is typical practice for stations given the number of automated fallbacks that tend to be in place at FM transmission sites or DAB Muxs. This could be a cityscape or birdsong or similar, just ensure your file exceeds -40dB and this will not be flagged as silence and therefore not trigger a fallback to backup file by our script. You can find a file for this purpose in our help guide here: https://support.sharp-stream.com/support/solutions/articles/48001244755-observed-silence-best-practice-guide
2) Replace your backup content with silence: If you do not plan to play an ambient file at the time of the silence, then your silent encoder feed will trigger a fallback to your backup feed. If your backup feed is set to play out music or backup audio, replace this audio with a silence file in Timbre. Ensure the backup content has been reloaded prior to the time of silence so the silence file takes hold.
We recommend that you run a test of your silence ahead of the day to ensure that the above settings that you have applied are functioning correctly.
Posted on Nov 07, 2025 - 16:56 UTC
1) Have an ambient noise file (>-40dB) prepared to play out instead of silence: This is typical practice for stations given the number of automated fallbacks that tend to be in place at FM transmission sites or DAB Muxs. This could be a cityscape or birdsong or similar, just ensure your file exceeds -40dB and this will not be flagged as silence and therefore not trigger a fallback to backup file by our script. You can find a file for this purpose in our help guide here: https://support.sharp-stream.com/support/solutions/articles/48001244755-observed-silence-best-practice-guide
2) Replace your backup content with silence: If you do not plan to play an ambient file at the time of the silence, then your silent encoder feed will trigger a fallback to your backup feed. If your backup feed is set to play out music or backup audio, replace this audio with a silence file in Timbre. Ensure the backup content has been reloaded prior to the time of silence so the silence file takes hold.
We recommend that you run a test of your silence ahead of the day to ensure that the above settings that you have applied are functioning correctly.
Posted on Nov 07, 2025 - 16:56 UTC
Monitoring Software Version Update Nov 12, 2025 23:00 - Nov 13, 2025 02:00 UTC
Update -
Due to unforeseen circumstance, the maintenance originally planned for this evening will not be proceeding as scheduled and will instead occur next week.
Maintenance date: Nov 12, 2025 - 11:00PM UTC, ending at Nov 13, 2025 - 2:00AM UTC.
Thank you for your understanding and patience.
Nov 05, 2025 - 16:24 UTC
Maintenance date: Nov 12, 2025 - 11:00PM UTC, ending at Nov 13, 2025 - 2:00AM UTC.
Thank you for your understanding and patience.
Nov 05, 2025 - 16:24 UTC
Scheduled -
We will be carrying out a planned update to the monitoring software that keeps track of live stream health and performance.
Impact
We don’t expect any disruption to live streams during this maintenance. The update has already been thoroughly tested on our development systems. There may be brief blips in monitoring availability as the update is performed.
Oct 31, 2025 - 13:48 UTC
Impact
We don’t expect any disruption to live streams during this maintenance. The update has already been thoroughly tested on our development systems. There may be brief blips in monitoring availability as the update is performed.
Oct 31, 2025 - 13:48 UTC