Network Maintenance (Secondary DC)
Incident Report for SharpStream Ltd
System(s) to be updated
On Thursday 16th November at 00:00 SharpStream engineers will be upgrading our secondary datacentre networking equipment.

Purpose of Maintenance
The upgrades will involve installing new switching equipment to enable further growth and redundancy options at our secondary datacentre.

The maintenance will cause several periods of total network blackout in the location as the switching layers are upgraded and carrier traffic links are physically moved within the site. Any existing streaming connections within the site will be disconnected and will need to reconnect via the player/client logic in use (Alexa, Web player, apps etc)

As such, to mitigate the impact on customer streams, engineers will remove the site from service late on Wednesday 15th November, ensuring new streaming connections will be directed to our primary site.

For customers who contribute to our backup ingest locations (bfeeds), these connections will be interrupted during the maintenance window. It should be noted that these are backup connections, and therefore, there will be no impact on the primary contributions.

Maintenance Period
Thursday 16th November 00:00GMT-03:00GMT
Posted Nov 08, 2023 - 13:00 UTC