Support Email Disruption | Microsoft 365 Outage
Identified - Microsoft are currently experiencing an outage affecting multiple Microsoft 365 services, including Exchange Online (email), Microsoft 365 Admin Centre, SharePoint Online and others.

This outage is affecting our ability to receive emails sent to our Support team.

If you require support, please contact us by telephone until Microsoft have restored the affected services. Our telephone number is 0800 999 2468 .

For international customers, please use +44 1273 041051 .

Users making use of Microsoft Single Sign-On are not impacted by this outage and continue to have access to Timbre, Portal and Radar.

We will provide an update once normal email operations have resumed.
Nov 13, 2026 - 09:55 UTC
Uptime over the past 90 days. View historical uptime.
Live Streams Degraded Performance
Icecast Streams Operational
Monetised Streams Degraded Performance
On-Demand Streaming Operational
Standard on-demand streams Operational
Monetised on-demand streams Operational
Ingress Operational
Audio ingests Operational
Premium ingests Operational
Portal Operational
Portal user access Operational
TimbreCMS Operational
TimbreCMS user access Operational
Analytics Operational
Radar User Access Operational
Network & Infrastructure Operational
Core network devices Operational
Transit providers Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance - Shutting down legacy Datacentre Nov 16, 2026 13:00-14:00 UTC

Following successful maintenance windows where we have migrated live services away from our Goswell Road Datacentre location, we will be taking the final steps to stop announcing this Ddatacentre network to the internet and terminating remaining services.

Because traffic has been routed away from this location, we do not expect any impact from this maintenance.
Posted on Nov 13, 2026 - 16:04 UTC

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Support Email Disruption | Microsoft 365 Outage.

Nov 12, 2026

Maintenance: Switching static routes for Premium A-Feeds ingests
Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 UTC
Scheduled - As part of our initiative to deploy our next generation infrastructure - We’re carrying out a planned maintenance window to migrate the static route for A-Feeds for premium ingests to our new datacentre location.

We recommend ensuring you have a stable B-Feeds connection in place ahead of this work to ensure your content remains consistent.

If you do not have a B-Feed contribution in place you can find the contribution details in Portal. More information here: https://support.sharp-stream.com/support/solutions/articles/48001215000-where-can-i-find-the-mount-information-for-encoder-contribution-
Nov 5, 11:25 UTC

Nov 11, 2026

Premium Streams - Considerations for Remembrance Day Silence Observances
Completed - The scheduled maintenance has been completed.
Nov 11, 12:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 11:17 UTC
Scheduled - This is a notice to all Premium Stream Customers ahead of Remembrance Day observances on Sunday and Wednesday.

For stations observing the Silence, we want to inform you of the preparations required to ensure that your backup content is not played out on your live stream during this time. Please ensure that one of the following actions has been taken ahead of the silence:

1) Have an ambient noise file (>-40dB) prepared to play out instead of silence: This is typical practice for stations given the number of automated fallbacks that tend to be in place at FM transmission sites or DAB Muxs. This could be a cityscape or birdsong or similar, just ensure your file exceeds -40dB and this will not be flagged as silence and therefore not trigger a fallback to backup file by our script. You can find a file for this purpose in our help guide here: https://support.sharp-stream.com/support/solutions/articles/48001244755-observed-silence-best-practice-guide

2) Replace your backup content with silence: If you do not plan to play an ambient file at the time of the silence, then your silent encoder feed will trigger a fallback to your backup feed. If your backup feed is set to play out music or backup audio, replace this audio with a silence file in Timbre. Ensure the backup content has been reloaded prior to the time of silence so the silence file takes hold.

We recommend that you run a test of your silence ahead of the day to ensure the above settings that you have applied are functioning correctly.
Nov 5, 11:21 UTC

Nov 10, 2026

Maintenance: Database DNS flip
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 UTC
Scheduled - As part of our ongoing initiative to deploy our next generation infrastructure. We will be switching the DNS for our database to route to a new datacentre.

We do not forsee any impact. If there are any unforeseen issues with the work this would be limited to brief interruption to Portal user access.
Nov 9, 09:18 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

POSTPONED Maintenance: Switching static routes for Premium A-Feeds ingests
Completed - THIS MAINTENANCE HAS BEEN POSTPONED

Due to team availability, we have decided to postpone this maintenance to 11/11/26
Nov 4, 17:52 UTC
Scheduled - As part of our initiative to deploy our next generation infrastructure - We’re carrying out a planned maintenance window to migrate the static route for A-Feeds for premium ingests to our new datacentre location.

We recommend ensuring you have a stable B-Feeds connection in place ahead of this work to ensure your content remains consistent.

If you do not have a B-Feed contribution in place you can find the contribution details in Portal. More information here: https://support.sharp-stream.com/support/solutions/articles/48001215000-where-can-i-find-the-mount-information-for-encoder-contribution-
Oct 30, 12:07 UTC
Maintenance: Switching static route for non-premium ingest A-feeds servers
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 UTC
Scheduled - As part of our initiative to deploy our next generation infrastructure - We’re carrying out a planned maintenance window to migrate the static route for A-Feeds for non-premium ingests to our new datacentre location.

We recommend ensuring you have a stable B-Feeds connection in place ahead of this work to mitigate any potential audience loss as the route switches. If you do not have a B-Feed contribution in place you can find the contribution details in Portal. More information here: https://support.sharp-stream.com/support/solutions/articles/48001215000-where-can-i-find-the-mount-information-for-encoder-contribution-
Oct 30, 12:03 UTC

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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