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Scheduled Maintenance
Premium Streams - Considerations for Remembrance Day Silence Observances Nov 11, 2026 11:17-12:17 UTC
This is a notice to all Premium Stream Customers ahead of Remembrance Day observances on Sunday and Wednesday.
For stations observing the Silence, we want to inform you of the preparations required to ensure that your backup content is not played out on your live stream during this time. Please ensure that one of the following actions has been taken ahead of the silence:
1) Have an ambient noise file (>-40dB) prepared to play out instead of silence: This is typical practice for stations given the number of automated fallbacks that tend to be in place at FM transmission sites or DAB Muxs. This could be a cityscape or birdsong or similar, just ensure your file exceeds -40dB and this will not be flagged as silence and therefore not trigger a fallback to backup file by our script. You can find a file for this purpose in our help guide here: https://support.sharp-stream.com/support/solutions/articles/48001244755-observed-silence-best-practice-guide
2) Replace your backup content with silence: If you do not plan to play an ambient file at the time of the silence, then your silent encoder feed will trigger a fallback to your backup feed. If your backup feed is set to play out music or backup audio, replace this audio with a silence file in Timbre. Ensure the backup content has been reloaded prior to the time of silence so the silence file takes hold.
We recommend that you run a test of your silence ahead of the day to ensure the above settings that you have applied are functioning correctly.
Posted on Nov 05, 2026 - 11:21 UTC
For stations observing the Silence, we want to inform you of the preparations required to ensure that your backup content is not played out on your live stream during this time. Please ensure that one of the following actions has been taken ahead of the silence:
1) Have an ambient noise file (>-40dB) prepared to play out instead of silence: This is typical practice for stations given the number of automated fallbacks that tend to be in place at FM transmission sites or DAB Muxs. This could be a cityscape or birdsong or similar, just ensure your file exceeds -40dB and this will not be flagged as silence and therefore not trigger a fallback to backup file by our script. You can find a file for this purpose in our help guide here: https://support.sharp-stream.com/support/solutions/articles/48001244755-observed-silence-best-practice-guide
2) Replace your backup content with silence: If you do not plan to play an ambient file at the time of the silence, then your silent encoder feed will trigger a fallback to your backup feed. If your backup feed is set to play out music or backup audio, replace this audio with a silence file in Timbre. Ensure the backup content has been reloaded prior to the time of silence so the silence file takes hold.
We recommend that you run a test of your silence ahead of the day to ensure the above settings that you have applied are functioning correctly.
Posted on Nov 05, 2026 - 11:21 UTC
Maintenance: Switching static routes for Premium A-Feeds ingests Nov 11, 2026 23:00 - Nov 12, 2026 02:00 UTC
As part of our initiative to deploy our next generation infrastructure - We’re carrying out a planned maintenance window to migrate the static route for A-Feeds for premium ingests to our new datacentre location.
We recommend ensuring you have a stable B-Feeds connection in place ahead of this work to ensure your content remains consistent.
If you do not have a B-Feed contribution in place you can find the contribution details in Portal. More information here: https://support.sharp-stream.com/support/solutions/articles/48001215000-where-can-i-find-the-mount-information-for-encoder-contribution-
Posted on Nov 05, 2026 - 11:25 UTC
We recommend ensuring you have a stable B-Feeds connection in place ahead of this work to ensure your content remains consistent.
If you do not have a B-Feed contribution in place you can find the contribution details in Portal. More information here: https://support.sharp-stream.com/support/solutions/articles/48001215000-where-can-i-find-the-mount-information-for-encoder-contribution-
Posted on Nov 05, 2026 - 11:25 UTC