Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Live Streams Degraded Performance
Icecast Streams Operational
Monetised Streams Degraded Performance
On-Demand Streaming Operational
Standard on-demand streams Operational
Monetised on-demand streams Operational
Ingress Operational
Audio ingests Operational
Premium ingests Operational
Portal Operational
Portal user access Operational
TimbreCMS Operational
TimbreCMS user access Operational
Analytics Operational
Radar User Access Operational
Network & Infrastructure Operational
Core network devices Operational
Transit providers Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Soaking new datacentre edges Oct 28, 2026 09:00-10:00 UTC

We are updating our network routing so that a new datacentre can start handling a portion of live traffic. This is part of ongoing capacity and resilience improvements across our delivery network.

No changes to your configuration or stream URLs are required as part of this work.

Note: This maintenance will take place during business hours to ensure the necessary availability of internal teams and external network providers. We will complete the changes within the specified maintenance window and actively monitor traffic and routing throughout the day.


Expected Impact:

- Some network paths for incoming contribution streams (both primary and backup feeds) may change as traffic starts using the new datacentre edges.

- We do not expect listener-facing interruption as this is a network routing update, not an application or service change.
Posted on Oct 26, 2026 - 16:44 UTC

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Maintenance: Announcing New Datacentre to the Internet
Completed - The scheduled maintenance has been completed.
Oct 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 UTC
Scheduled - As part of our initiative to deploy our next generation infrastructure - We’re carrying out a planned network maintenance window to prepare our new datacentre location for live use.

What’s happening

We’re updating how one of our new datacentres connects out to the wider internet. This work is needed so we can start bringing new edge servers and services online in that location.

Impact
- Some routing paths changes may occur for incoming feeds to static routes. However, no interruptions are to be expected.
- We do not expect any interruption to streams, feeds, or access during this work.
- Some internal ranges will begin routing directly via the new data centre rather than via an intermediary site. These are not yet used for production services, so this will not impact end users.
- We’ve verified that safety mechanisms for routing (including handling of unreachable routes) are correctly configured and will not affect service availability.
Oct 22, 08:26 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

CVE-2026-109618 & CVE-2026-109619 | Critical Security Alert – PHP
Resolved - Dear Customers,

We can confirm all core SharpStream services are now update to stable versions of PHP with the CVE-2026-109618 and CVE-2026-109619 vulnerabilities patched, resolving this incident.

As with any incident of this nature we may expect further patches to be released over the coming weeks. We shall continue to follow guidance on the latest PHP versions and regularly monitor all services to ensure security and stability is retained.

Kind regards,
SharpStream Team
Oct 23, 15:44 UTC
Update - Recoverable Incomplete AOD assets from the previous work have now been restored. Concluding this portion of the patch process.
Oct 22, 17:17 UTC
Update - Recordings commencing at 16:00 BST have successfully started, We are working to recover any incomplete assets from the previous scheduler deployment.
Oct 22, 15:36 UTC
Update - As part of the response to yesterday’s PHP vulnerabilitys and emergency patches, we have updated the scheduling and recording service used by Timbre.

As part of this release the recording container has been restarted, which will result in some short / truncated recordings during the deployment window.

We will use our recovery tooling to restore affected recordings from backup once broadcasts have reached their scheduled end.

Recovery will be run periodically until all impacted recordings have been patched.

We shall monitor new recordings from 16:00 BST onwards


Risk:

We’ve conducted through testing in the dev environment has been positive, but there remains some operational risk given the nature of the security change and the time constraints. Initial signs indicate functionality will continue as expected at the next key recording window (16:00)
Oct 22, 14:41 UTC
Update - We would like to provide a further update on our ongoing remediation efforts relating to CVE-2026-109618 and CVE-2026-109619.
Our engineering teams have now completed the priority security updates across all identified publicly accessible services.

As further technical information regarding these vulnerabilities becomes available, additional assessment and remediation may be necessary. Our engineering teams will continue to monitor developments closely and take any further action required.

We have made significant progress today and will continue to prioritise the security and integrity of our services. Further updates will be provided as appropriate.
Oct 21, 19:03 UTC
Identified - Following our earlier communication regarding security vulnerabilities CVE-2026-109618 and CVE-2026-109619, we wanted to provide a further update on our remediation efforts.

Security patches have now been released, and our engineering teams are actively deploying the necessary updates across relevant systems as a precautionary measure.

During this process, there may be minor, temporary interruptions to service as systems are updated and restarted. We are taking steps to minimise any disruption and will continue to monitor our services closely throughout the deployment.

We appreciate your patience and understanding as we work to ensure our systems remain secure and up to date.

We will provide further updates as necessary.

Kind regards,
The SharpStream Team
Oct 21, 16:36 UTC
Investigating - We are aware of the recently disclosed security vulnerabilities CVE-2026-109618 and CVE-2026-109619 and are actively reviewing the available information to assess any potential impact on our systems and services.

The situation remains fluid, with further technical details and security patches expected from the relevant maintainers.

In the meantime, our engineering teams are closely monitoring developments and preparing to deploy the necessary updates as soon as verified patches become available.

We will provide a further update once additional information is confirmed, including any relevant remediation actions.

We take the security and integrity of our services seriously and will continue to monitor the situation closely.
Oct 21, 13:24 UTC

Oct 22, 2026

Oct 21, 2026

Oct 20, 2026

Intermittent Issues Affecting Radar Availability / Upstream Google Cloud Service Disruption
Resolved - Resolved – Upstream Google Cloud Service Disruption

Google has resolved the incident affecting the London (europe-west2) region. Radar is stable and operating normally.

Thank you for your patience during this disruption.
Oct 20, 14:45 UTC
Monitoring - Update – Upstream Google Cloud Service Disruption

We have confirmed that the intermittent availability issues affecting Radar are related to an ongoing Google Cloud incident in the London (europe-west2) region.

This disruption is affecting our third-party analytics provider's ability to access and retrieve data, resulting in intermittent errors and failures when loading Radar.

This is an upstream infrastructure issue and is not caused by SharpStream's services or infrastructure.

Our analytics provider is monitoring the situation, and we will continue to provide updates as more information becomes available.

Google Cloud incident: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
Oct 20, 09:43 UTC
Identified - We have identified an issue affecting data availability in Radar. Our team is investigating and will provide further updates as soon as the service has stabilised.
Oct 20, 08:37 UTC
Database Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:30 UTC
Scheduled - We will be carrying out scheduled maintenance to bring additional database servers online and integrate them into the existing database cluster.

Expected impact:

No service disruption or audience impact is anticipated during this maintenance. However, there is a small risk of temporary service degradation or interruption while the database cluster synchronises.

This maintenance has been scheduled during business hours to ensure the appropriate engineering resources are available to support, monitor and respond promptly to any unexpected issues.

Our engineering team will monitor the cluster throughout the maintenance window and respond to any issues that arise.
Oct 16, 15:26 UTC

Oct 19, 2026

Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 UTC
Scheduled - We will be carrying out scheduled maintenance to establish network connectivity between two of our data centres, configure external network connections and conduct connectivity and resilience testing.

Expected impact:

No service disruption or audience impact is expected during this maintenance. All changes and testing will be isolated to the relevant infrastructure, which is not yet carrying production traffic. Existing streaming services and production network traffic will remain unaffected.

This maintenance has been scheduled during business hours to ensure the appropriate engineering resources are available to support, monitor and respond promptly to any unexpected issues.

An extended maintenance window has been allocated to allow sufficient time for configuration, testing and validation.
Oct 16, 15:45 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Network configuration updates
Completed - The scheduled maintenance has been completed.
Oct 13, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:30 UTC
Scheduled - We will be carrying out network configuration work in one of our core datacentre locations to bring a new device fully onto the network and enable internet access via an existing upstream connection.

This work is part of ongoing capacity and infrastructure build-out and does not involve changing existing production traffic paths.

During this window we will:

- Apply base configuration to a new network device so it can join our internal network
- Make minor switch configuration changes so the new device can communicate with the wider network
- Update router configuration to allow the new device to access the internet via an existing upstream connection, as the usual routes are not yet available
- These changes involve adding new internal network ranges and announcing them through our network, alongside the routes that already exist today.

Impact:

- No impact to existing production traffic is expected
- All work is limited to enabling connectivity for the new infrastructure
- Live services should remain available and operate as normal

Risk management and rollback:

- We have prepared a set of revert commands for the switch to restore its current configuration if needed
- Router changes will be applied with standard rollback protections, including automatic rollback if connectivity is lost
Oct 12, 08:06 UTC
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