Resolved -
The issue affecting playback of on-demand audio assets hosted on Timbre has been resolved.
Playback of listen-again audio and podcasts has been restored and services are operating normally.
We apologise for any disruption caused.
Aug 19, 11:53 UTC
Investigating -
We are aware of an issue affecting playback of on-demand audio assets. This will affect playback of listen-again audio and podcasts hosted on Timbre.
We are investigating and will provide more information as it becomes available.
Aug 19, 10:54 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 13:00 UTC
Scheduled -
We will be carrying out planned infrastructure changes to improve the resilience of the Timbre service.
Timbre will be placed into maintenance mode during the maintenance window and will be temporarily unavailable to users. A short period of service interruption is expected while the changes are applied.
Aug 17, 10:28 UTC
Resolved -
At approximately 10:44 UTC, a brief connectivity disruption affected a number of SharpStream ingest services, resulting in some contribution feeds disconnecting.
Most affected connections recovered automatically within a few minutes, with a small number taking longer to reconnect.
All affected services have now reconnected and are operating normally. No further customer impact is expected.
Our team will continue to review the event internally to understand the cause and inform any appropriate follow-up actions.
Aug 18, 10:44 UTC