Monitoring - Radar log shipping is restored. we shall be monitoring the service for 24 hours to confirm all data from the incident duration is backfilled properly.
Aug 27, 2026 - 11:18 UTC
Identified - Our team have been investigating the issue and have found the root cause relating to an internal application. We will be implementing a fix to restore log shipping and backfill missing data. We do not expect any data loss from this incident.
Aug 27, 2026 - 10:36 UTC
Investigating - We are aware of an issue whereby historical data is not being populated in our Radar analytics platform.
We are investigating this now to determine the root cause and we will ensure any missing data is restored where possible.
Stream connections have not been impacted - you can view your current stream audience in Portal for assurance.
Aug 27, 2026 - 09:32 UTC
Live Streams
Operational
90 days ago
99.99
% uptime
Today
Icecast Streams
Operational
90 days ago
99.99
% uptime
Today
Monetised Streams
Operational
90 days ago
100.0
% uptime
Today
On-Demand Streaming
Operational
90 days ago
99.95
% uptime
Today
Standard on-demand streams
Operational
90 days ago
99.95
% uptime
Today
Monetised on-demand streams
Operational
90 days ago
99.95
% uptime
Today
Ingress
Operational
90 days ago
100.0
% uptime
Today
Audio ingests
Operational
90 days ago
100.0
% uptime
Today
Premium ingests
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
Portal user access
Operational
90 days ago
100.0
% uptime
Today
TimbreCMS
Operational
90 days ago
100.0
% uptime
Today
TimbreCMS user access
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
Radar User Access
Operational
90 days ago
100.0
% uptime
Today
Network & Infrastructure
Operational
90 days ago
99.99
% uptime
Today
Core network devices
Operational
90 days ago
100.0
% uptime
Today
Transit providers
Operational
90 days ago
99.99
% uptime
Today
Storage
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Aug 28, 2026
No incidents reported today.
Aug 27, 2026
Unresolved incident: Radar Analytics: Historical data not populating.
Resolved -
The issue affecting playback of on-demand audio assets hosted on Timbre has been resolved.
Playback of listen-again audio and podcasts has been restored and services are operating normally.
We apologise for any disruption caused.
Aug 19, 11:53 UTC
Investigating -
We are aware of an issue affecting playback of on-demand audio assets. This will affect playback of listen-again audio and podcasts hosted on Timbre.
We are investigating and will provide more information as it becomes available.
Aug 19, 10:54 UTC
Completed -
The scheduled maintenance has been completed.
Aug 18, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 13:00 UTC
Scheduled -
We will be carrying out planned infrastructure changes to improve the resilience of the Timbre service.
Timbre will be placed into maintenance mode during the maintenance window and will be temporarily unavailable to users. A short period of service interruption is expected while the changes are applied.
Aug 17, 10:28 UTC
Resolved -
At approximately 10:44 UTC, a brief connectivity disruption affected a number of SharpStream ingest services, resulting in some contribution feeds disconnecting.
Most affected connections recovered automatically within a few minutes, with a small number taking longer to reconnect.
All affected services have now reconnected and are operating normally. No further customer impact is expected.
Our team will continue to review the event internally to understand the cause and inform any appropriate follow-up actions.
Aug 18, 10:44 UTC