Intermittent Issues Affecting Radar Availability / Upstream Google Cloud Service Disruption
Monitoring - Update – Upstream Google Cloud Service Disruption

We have confirmed that the intermittent availability issues affecting Radar are related to an ongoing Google Cloud incident in the London (europe-west2) region.

This disruption is affecting our third-party analytics provider's ability to access and retrieve data, resulting in intermittent errors and failures when loading Radar.

This is an upstream infrastructure issue and is not caused by SharpStream's services or infrastructure.

Our analytics provider is monitoring the situation, and we will continue to provide updates as more information becomes available.

Google Cloud incident: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
Oct 20, 2026 - 09:43 UTC
Identified - We have identified an issue affecting data availability in Radar. Our team is investigating and will provide further updates as soon as the service has stabilised.
Oct 20, 2026 - 08:37 UTC
Database Infrastructure Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2026 - 09:30 UTC
Scheduled - We will be carrying out scheduled maintenance to bring additional database servers online and integrate them into the existing database cluster.

Expected impact:

No service disruption or audience impact is anticipated during this maintenance. However, there is a small risk of temporary service degradation or interruption while the database cluster synchronises.

This maintenance has been scheduled during business hours to ensure the appropriate engineering resources are available to support, monitor and respond promptly to any unexpected issues.

Our engineering team will monitor the cluster throughout the maintenance window and respond to any issues that arise.
Oct 20, 2026 09:30-13:30 UTC
Uptime over the past 90 days. View historical uptime.
Live Streams Operational
Icecast Streams Operational
Monetised Streams Operational
On-Demand Streaming Operational
Standard on-demand streams Operational
Monetised on-demand streams Operational
Ingress Operational
Audio ingests Operational
Premium ingests Operational
Portal Under Maintenance
Portal user access Under Maintenance
TimbreCMS Operational
TimbreCMS user access Operational
Analytics Operational
Radar User Access Operational
Network & Infrastructure Operational
Core network devices Operational
Transit providers Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2026

Unresolved incidents: Database Infrastructure Maintenance, Intermittent Issues Affecting Radar Availability / Upstream Google Cloud Service Disruption.

Oct 19, 2026

Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 UTC
Scheduled - We will be carrying out scheduled maintenance to establish network connectivity between two of our data centres, configure external network connections and conduct connectivity and resilience testing.

Expected impact:

No service disruption or audience impact is expected during this maintenance. All changes and testing will be isolated to the relevant infrastructure, which is not yet carrying production traffic. Existing streaming services and production network traffic will remain unaffected.

This maintenance has been scheduled during business hours to ensure the appropriate engineering resources are available to support, monitor and respond promptly to any unexpected issues.

An extended maintenance window has been allocated to allow sufficient time for configuration, testing and validation.
Oct 16, 15:45 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Network configuration updates
Completed - The scheduled maintenance has been completed.
Oct 13, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:30 UTC
Scheduled - We will be carrying out network configuration work in one of our core datacentre locations to bring a new device fully onto the network and enable internet access via an existing upstream connection.

This work is part of ongoing capacity and infrastructure build-out and does not involve changing existing production traffic paths.

During this window we will:

- Apply base configuration to a new network device so it can join our internal network
- Make minor switch configuration changes so the new device can communicate with the wider network
- Update router configuration to allow the new device to access the internet via an existing upstream connection, as the usual routes are not yet available
- These changes involve adding new internal network ranges and announcing them through our network, alongside the routes that already exist today.

Impact:

- No impact to existing production traffic is expected
- All work is limited to enabling connectivity for the new infrastructure
- Live services should remain available and operate as normal

Risk management and rollback:

- We have prepared a set of revert commands for the switch to restore its current configuration if needed
- Router changes will be applied with standard rollback protections, including automatic rollback if connectivity is lost
Oct 12, 08:06 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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