Known issues with Microsoft Teams notifiables

Incident Report for SharpStream Ltd

Resolved

A fix has been deployed
Posted May 15, 2025 - 15:51 UTC

Update

Deployment has been delayed until Thursday 15th May due to Development team availability.
Posted May 14, 2025 - 16:00 UTC

Identified

Our developers have identified a fix and will stage a deployment for release on Wednesday 14th May
Posted May 12, 2025 - 15:53 UTC

Investigating

We are aware of an issue whereby some customers are not receiving Microsoft Teams notifiables from Portal as expected. To ensure that you recieve notifications for stream incidents, we recommend setting up at least one other type of notifiable (SMS, Email, Slack) while we investigate the cause of the issue.

Please view our support documentation for a guide on how to set up notifiables:

https://support.sharp-stream.com/support/solutions/articles/48001225058
Posted May 09, 2025 - 10:45 UTC
This incident affected: Portal (Portal user access).